What to Do When Your Customer is Boiling – Part 2

We examine five recommended actions to take when your customer is upset. It’s never a good thing when your customer is threatening major action. But if we remain calm, involve the customer in the resolution, be honest with the customer and act as proactively as possible, there is a chance you can rectify the situation. [More]

What to Do When Your Customer is Boiling – Part 2

We examine five recommended actions to take when your customer is upset. It’s never a good thing when your customer is threatening major action. But if we remain calm, involve the customer in the resolution, be honest with the customer and act as proactively as possible, there is a chance you can rectify the situation. [More]

What to Do When Your Customer is Boiling – Part 2

We examine five recommended actions to take when your customer is upset. It’s never a good thing when your customer is threatening major action. But if we remain calm, involve the customer in the resolution, be honest with the customer and act as proactively as possible, there is a chance you can rectify the situation. [More]

What to Do When Your Customer is Boiling – Part 2

We examine five recommended actions to take when your customer is upset. It’s never a good thing when your customer is threatening major action. But if we remain calm, involve the customer in the resolution, be honest with the customer and act as proactively as possible, there is a chance you can rectify the situation. [More]