What the Customer Should Bring to the Project

The project manager is in control. No question (hopefully). But that doesn’t mean there can’t be a few things we expect from the customer throughout the engagement. We come in with our knowledge of project management, the likely solution, what technology may be needed, how to engage the customer and what we think we need to know from them. Beyond that, we do need the customer and we need their participation. I’ve narrowed it down to five key areas where we need customer input, information and participation. Beyond these five, we are mostly good, but without these five the project will suffer. The five on my list are: The project manager is in control. No question (hopefully). But that doesn’t mean there can’t be a few things we expect from the customer throughout the engagement. We come in with our knowledge of project management, the likely solution, what technology may be needed, how to engage the customer and what we think we need to know from them. Beyond that, we do need the customer and we need their participation. I’ve narrowed it down to five key areas where we need customer input, information and participation. Beyond these five, we are mostly good, but without these five the project will suffer. The five on my list are: [More]

Controlling Project Change is a Process

Change control, change orders, scope management…ugly words. You hope it doesn’t come up, but invariably it does on most projects – especially if the project manager is doing their job in clearly defining requirements with the customer and then subsequently managing scope throughout the engagement. Something changes …on every project at some time or another. [More]

Satisfying Senior Management Needs on Our Projects

Senior management’s interests or the customer’s needs. We hope that they aren’t in conflict, but sometimes they are. Yes, senior management wants us to have satisfied project customers, but they’re top priority at the end of the day is often to be as profitable as we can possibly be. Overall, the best way to get there – usually – is by making sure our customers are happy. So, I like to start there. I often find myself as a project manager putting the customer first because they're paying the bills and they are the individuals that I am working with on a daily basis. They are the ones I’m providing status reports to and leading my team on long-term engagements for. [More]

Which Came First, the Schedule or the Budget?

One drives the other. Or the 2nd drives the 1st. Or vice versa. Which should come first, the schedule or the budget? It’s a tough call – each plays a huge role in the other, right? And it depends on who is pricing the project, I suppose. [More]