Viewpath Project Management Blog

Bringing It All Together

Oct 24, 2017 4:09:00 AM / by admin posted in Account

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“If everything seems under control, you’re just not going fast enough.”

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How long does Viewpath retain data from expired accounts?

Jul 20, 2012 12:57:54 AM / by admin posted in Account, FAQ

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Viewpath maintains project and event data for at least 90 days following the expiration of an account. Anytime within 90 days a customer can reactivate an account to access past records.

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How do I change the credit card information on my account?

Jul 20, 2012 12:57:54 AM / by admin posted in Account, FAQ

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You can complete and fax us this Change of Payment Method Form or call us directly at (877) 843-9728 (from outside North America call 011-1-425-462-8989)

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How do I change my password?

Jul 20, 2012 12:57:54 AM / by admin posted in Account, FAQ

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Simply click here to go to the Password Reset page. An email will be sent to you with a link to your personal password reset page.

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How do I change my edition level?

Jul 20, 2012 12:57:54 AM / by admin posted in Account, FAQ

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While you are logged into Viewpath, click on your email address in the upper right corner then select “Upgrade” (or “Account” if you have already upgraded to the free trial). You can add one or more users to your Billing Account. Discounts are automatically calculated and displayed as you add users and choose your 1, 6, or 12 month billing cycle and before you enter your payment details. Users outside of North America who experience challenges with the online payment system can complete and return a signed copy of this Payment Authorization Form. Either fax the form or email it to support@viewpath.com. Also, be sure to email support to indicate the name(s)/email(s) of the users who are to be upgraded.

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Is my enrollment/account information protected?

Jul 20, 2012 12:57:54 AM / by admin posted in Account, FAQ

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We respect and protect the privacy of our customers, and we do not sell or distribute this information as per our Privacy Statement.

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